CSI Staff

Christine Bliss

President, Coalition of Services Industries

Christine Bliss became CSI President in March 2016. Prior to CSI, Ms. Bliss was the Assistant U.S. Trade Representative (USTR) for Services, Investment, Telecommunication, and E- Commerce, responsible for overseeing all multilateral, regional, and bilateral negotiations and policy issues in those areas for the agency. She also served as the lead U.S.negotiator in the World Trade Organization (WTO) Doha Services Negotiations and in the WTO Bilateral Services Accession Negotiations for Russia and Saudi Arabia.

Ms. Bliss oversaw the Services and Investment negotiations and was Co-Lead negotiator of the Financial Services negotiations in the Trans-Pacific Partnership Negotiations and was a lead negotiator for Services and Financial Services in previous U.S. Free Trade Agreement (FTA) negotiations. Ms. Bliss led the three year Model Bilateral Investment Treaty (BIT) Review that resulted in the 2012 Model BIT. She also led the development of USTR’s digital services and investment trade agenda, including innovative new disciplines on cross-border data flows and local server requirements.

Ms.Bliss has also served as Chief Counsel and Acting Assistant USTR for Monitoring and Enforcement, responsible for managing U.S. litigation in the WTO, NAFTA, and other multilateral and bilateral trade agreements.

Before joining USTR in 2000, Ms.Bliss was Counsel to the Emergency Committee for American Trade (ECAT), an association representing U.S. Fortune 500 firms on international trade, investment, and tax issues. Prior to joining ECAT, Ms.Bliss had a wide range of experience in private practice representing foreign and domestic clients on international trade, regulatory, legislative,and policy issues as a partner in the firm of Mudge, Rose, Guthrie and Ferdon. She has also served on Capitol Hill as a legislative assistant.

Ms.Bliss is admitted to the D.C. and California Bars and received her J.D. degree from the University of California at Davis and LLM from George Washington University.

Shantell Isaac

Vice President

Shantell Isaac joined the Coalition of Services Industries (CSI) as Vice President, where she helps lead CSI’s organizational, policy and strategy development, with a special focus in heading CSI’s work on financial services.

Previously at the American Council of Life Insurers (ACLI), Shantell was part of the dynamic international policy team, assisting in the development and implementation of global policy and advocacy strategies for the life insurance, reinsurance and pensions industries. At ACLI, Shantell led engagement with the Organisation for Economic Co-operation and Development (OECD), serving as member of the private sector advisory group to the formal U.S. Delegation. Shantell advocated on behalf of industry for the TiSA and TTIP trade negotiations to U.S. and foreign governmental agencies and organizations, as well as headed bilateral industry efforts in Turkey and the Middle East, North Africa region. Further, Shantell helped establish and lead ACLI’s work on innovation and technology in the insurance sector. Shantell’s portfolio and leadership was widespread, having also been the principal industry and organization representative to National Association of Insurance Commissioners (NAIC) International Fellows Program, the South Asian Insurance Regulators’ Forum, and also representative on various task forces and industry groups to the B20 and G20 forums.

Prior to her role at ACLI, Shantell was with the International Trade Administration at the U.S. Department of Commerce. There, Shantell was part of President Obama’s foreign direct investment (FDI) attraction initiative, SelectUSA, the first-ever federal office established for promoting inbound FDI. Shantell assisted in the development of global and bilateral strategic efforts to increase U.S. trade and investment ties.

Shantell has also held several research positions in academia over the past decade, assisting in research and publications on topics such as security correlations within international corporate investments, as well as initiating databases and research on outerspace commercial development.  

As a native of Arizona, Shantell completed her dual Bachelor’s degree with distinction in Economics and Political Science from Northern Arizona University, and earned her Master’s in U.S. Foreign Policy and International Economic Relations from the American University in Washington, DC. She is fluent in the Arabic language and currently serves as Co-Chair for the World Trade Organization (WTO) Section at the Women in International Trade (WIIT).

Hera Abbasi

Director of Congressional Affairs

Hera previously served in the U.S. Department of State's Bureau of Legislative Affairs, holding the key role as Congress' point of contact on all Europe issues. Hera also worked on Capitol Hill for seven years, including two years with House leadership and five years with a member of the House Committee on Foreign Affairs, where she was a top staffer for the Turkey Congressional Study Group and Caucus, the Taiwan Caucus, and Korea Caucus. Hera is the recipient of the Secretary's Meritorious Honor Award and the Secretary's Superior Honor Award; while on Capitol Hill, she was also cited as a "Hill Staffer to Watch" in Foreign Policy's blog, The Cable. She earned her Bachelor's degree from Harvard University and her Master's degree from the U.S. Naval War College.

Jay Chittooran

Director of Services and Digital Trade

Jay Chittooran is the Director of Services and Digital Trade at the Coalition of Services Industries (CSI). At CSI, he leads efforts to provide compelling data-driven analysis on critical areas in trade, including on digital trade. He previously served as a policy advisor at Third Way, where his portfolio included trade as well as energy commodity policy. Chittooran also worked in positions focused on trade and energy economics at the Council on Foreign Relations, Google Jigsaw and West Point. He also recently served as a policy advisor and speechwriter to Ray Kelly, the former commissioner of the New York City Police Department. His research has appeared or been cited in the Washington Post, The Hill, Politico, Roll Call, Wall Street Journal, the Financial Times, the Houston Chronicle, and Time, among other publications, and he has briefed government officials, media outlets, and other interested parties. He holds an M.A. from Seton Hall University and a B.A. from Loyola University Chicago.

Tim Thompson

Policy Analyst

Tim rejoined CSI in the fall of 2016, adding to his three years of prior experience working with the organization. He first joined CSI in February 2013, after graduating from the College of William & Mary with a Bachelor of Arts in Government.

Jasmine Wibisono

Director Membership Development & Events

Jasmine Wibisono started with CSI as an Event Planner for the 2013 Global Services Summit. She is a Certified Meeting Planner with extensive experience in meeting planning, both in the United States and internationally. She has managed various global events, including Annual Conferences, Fundraising Gala Dinners, Seminars and Workshops for associations, corporations, and non-profit organizations. In addition to events management, she also has an extensive corporate marketing experience. She has an M.A. degree in International Relations from American University, Washington, D.C.


The Coalition of Services Industries 1707 L Street NW - Suite 1000Washington, DC 20036
ph. (202) 289-7460